Please note, this is not a crisis line.
Our phone line is open Monday to Friday (except for bank holidays). When you call 0300 330 5488, you will be presented with two options:
Press option 1 to speak to one of our Recovery Triage Operators (Open between 9:00am – 4:00pm) who will support you to find the service or intervention that is right for you. Or, if you have a question about the support you are currently receiving or need to check on the status of your referral, our Triage Operators are here to help.
Press option 2 if you have a general office enquiry (Open between 9:00am – 3:00pm) about Norfolk and Waveney Mind. Our Reception team can help with enquiries such as fundraising, volunteering and working for us.
While we try to answer all calls during office hours, at times you may get our answerphone. When this happens, please do leave us a message and we will aim to contact you the next working day.
To get in touch with one of our Recovery Triage Operators, please email:
rictriage@norfolkandwaveneymind.org.uk
At Norfolk and Waveney Mind we are committed to providing the best possible service. We welcome all feedback and would love to hear about your experience. If you have any comments, suggestions or compliments, please email: feedback@norfolkandwaveneymind.org.uk
For all general office enquiries, please email:
enquiries@norfolkandwaveneymind.org.uk
The mailboxes above are monitored Monday - Friday (excluding bank holidays) and we will endevour to get back to you as soon as possible.
If you are a member of the media looking for comment or assistance with a story, please contact:
Keiron Pim, Communications Manager
E: keiron.pim@norfolkandwaveneymind.org.uk
T: 0300 330 5488 option 2
General marketing and communications enquiries
E: communications@norfolkandwaveneymind.org.uk
T: 0300 330 5488 option 2
Feedback
We welcome all feedback. At Norfolk and Waveney Mind we are committed to providing the best possible service. We hope that people who use our services, carers, the general public and the representatives of the agencies we work with, all receive impecable service and we would love to hear about your experience.
If you have any comments, suggestions or compliments, please email feedback@norfolkandwaveneymind.org.uk