Please note, this is not a crisis line.
Our phone line is open Monday to Friday (except for bank holidays) from 9am to 4pm. The number is 0300 330 5488.
Your call will be answered by one of our Recovery Triage Operators. They can help find the mental health service or intervention that is right for you. They can also help if you are already receiving support from Norfolk and Waveney Mind and have a query, or wish to check the status of your referral.
If you have a general enquiry please call the same number between 9am and 3.30pm and ask to speak to our reception team, who can help with enquiries such as fundraising, volunteering, training and working for us.
While we try to answer all calls during office hours, at times you may get our answerphone. When this happens, please do leave us a message and we will aim to contact you the next working day.
To get in touch with one of our Recovery Triage Operators, please email:
rictriage@norfolkandwaveneymind.org.uk
At Norfolk and Waveney Mind we are committed to providing the best possible service. We welcome all feedback and would love to hear about your experience. If you have any comments, suggestions or compliments, please email: feedback@norfolkandwaveneymind.org.uk. You can also use this email for complaints, and you will receive a reply within 5-7 days.
For all general office enquiries, please email:
enquiries@norfolkandwaveneymind.org.uk
The mailboxes above are monitored Monday - Friday (excluding bank holidays) and we will endevour to get back to you as soon as possible.
If you are a member of the media looking for comment or assistance with a story, please contact:
Email: communications@norfolkandwaveneymind.org.uk
Feedback
We welcome all feedback. At Norfolk and Waveney Mind we are committed to providing the best possible service. We hope that people who use our services, carers, the general public and the representatives of the agencies we work with, all receive impecable service and we would love to hear about your experience.
If you have any comments, suggestions, compliments or complaints please email feedback@norfolkandwaveneymind.org.uk. You will receive a reply within 5-7 days.